Shipping Policy
By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time, there may be a stock discrepancy and we will not
be able to fulfill all your items at the time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the back-ordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for the shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
Kidspacy will happily accept returns due to change of mind as long as a
request to return is received by us within 14 days of receipt of item and are
returned to us in the original packaging, unused and in resellable condition.
Return shipping will be paid at the customer's expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.
Kidspacy will refund the value of the goods returned but will NOT refund
the value of any shipping paid.
3.2 Warranty Returns
Kidspacy will happily honor any valid warranty claims, provided a claim is
submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however, we will
reimburse you upon successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect Kidspacy
to process your warranty claim within 7 days.
Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at the checkout.
4.4 Change Of Delivery Address
Orders placed before 10 PM - HKT (UTC+08) will be dispatched the same day,
otherwise, within the next business day.
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
4.5 P.O. Box Shipping
Kidspacy will ship to P.O. box addresses using postal services only. We
are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.
4.8 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
the parcel has been delivered without you being present, please contact customer
service with the next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website
7.2 Import Duties & Taxes
For international shipments, import duties & taxes may be required to be paid.
Kidspacy pre-calculate these costs and display them at checkout and give
customers the choice of pre-paying these duties and taxes, or choosing to pay
them separately upon arrival in your destination country.Kidspacy
encourage customers to pre-pay duties and taxes as pre-paying these will
facilitate a faster delivery time as they will be less likely to be subject to
delays at customs at their destination country.
If you refuse to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Kidspacy at the customer's expense,
and the customer will receive a refund for the value of goods paid, minus the
cost of the return shipping. The cost of the initial shipping will not be
refunded.
agree upon this arrangement to mutually protect and set expectations on our
service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time, there may be a stock discrepancy and we will not
be able to fulfill all your items at the time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the back-ordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for the shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
Kidspacy will happily accept returns due to change of mind as long as a
request to return is received by us within 14 days of receipt of item and are
returned to us in the original packaging, unused and in resellable condition.
Return shipping will be paid at the customer's expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.
Kidspacy will refund the value of the goods returned but will NOT refund
the value of any shipping paid.
3.2 Warranty Returns
Kidspacy will happily honor any valid warranty claims, provided a claim is
submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however, we will
reimburse you upon successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect Kidspacy
to process your warranty claim within 7 days.
Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at the checkout.
4.4 Change Of Delivery Address
Orders placed before 10 PM - HKT (UTC+08) will be dispatched the same day,
otherwise, within the next business day.
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
4.5 P.O. Box Shipping
Kidspacy will ship to P.O. box addresses using postal services only. We
are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.
4.8 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
the parcel has been delivered without you being present, please contact customer
service with the next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website
7.2 Import Duties & Taxes
For international shipments, import duties & taxes may be required to be paid.
Kidspacy pre-calculate these costs and display them at checkout and give
customers the choice of pre-paying these duties and taxes, or choosing to pay
them separately upon arrival in your destination country.Kidspacy
encourage customers to pre-pay duties and taxes as pre-paying these will
facilitate a faster delivery time as they will be less likely to be subject to
delays at customs at their destination country.
If you refuse to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Kidspacy at the customer's expense,
and the customer will receive a refund for the value of goods paid, minus the
cost of the return shipping. The cost of the initial shipping will not be
refunded.